I am having trouble opening a dispute. What should I do?

If you have difficulties opening a dispute, please check the below possible reasons:

1. There are errors in the dispute form

The dispute form only supports English characters. Please remove any non-English characters and punctuation in the form.

2. The form includes an unsupported file type

Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported.

If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.