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Cancellation

  • Because of PCB is customized product,We accept order cancellation before the product is reviewing or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already produced or shipped out.
Returns
Because the PCB is a custom-made product, each product is produced according to the customer's design gerber file, if it is because we do not produce according to the customer's design gerber file or remarks, or the production quality does not meet the IPC standards or the customer's requirements for advance remarks, We accept returns or refunds,and then customers have the right to apply for a return within 14 days after the receipt of the product.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service25@pcbway.com.

Please contact our Customer service at service25@pcbway.com to get the return address.
PCBWayについて

The website is jointly managed by:
HK WEIKU TECHNOLOGY COMPANY LIMITED
LEVEL 54, HOPEWELL CENTRE 183 QUEEN'S ROAD EAST HK
The HK company is handling HK and Southeast Asia market

SERVICES OFFICE (FRANCE)
2 rue du nouveau bercy - 8e étage 94220 Charenton le Pont, France
France: 9:30 - 17:30, Mon.- Sat.(12a.m.)
Phone: +33 (0)749781123

Shenzhen JDB technology co., LTD. Hangzhou branch
Room 1103-1109, No.2 Building, Est Mall Business Center, No.698 Changbang Road, Gongshu District, 310004, Hangzhou, Zhejiang Province, China.

SHENZHEN JDB TECHNOLOGY CO.,LTD

PCBWay Prototype to volume production Factories(SHENZHEN)
Room 301,Building No.32,Longwangmiao Industrial Zone,Fuyong Street,Bao'an District, Shenzhen, China

GMT+8:9:00 - 18:00, Mon.- Sat.(12a.m.)
Phone: +86 571 8531 7532
Email time China:9:00 - 23:00 Mon.- Sun.
Your sales rep. (Any questions support):
Sending a message.
After-sales/Complaint: feedback@pcbway.com
Complaint about Sales rep.: service@pcbway.com
Suggestions/Distributor: anson@pcbway.com
Cooperations: simon@pcbway.com
CNC/3D: 3dcnc@pcbway.com
Multi-language customer service:
Français: fr-sales01@pcbway.com
Española: es-service@pcbway.com
русский: service@pcbway.ru
日本語: service25@pcbway.com

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