Why has my order been frozen?

When an order has been frozen, we will send you an email including the detailed reason for freezing the order.

You can also find the reason with your service/sales representative.
If you processed a charge back from your bank account, then your order will appear as frozen.  Please wait for the verification result or contact the bank for the details.

If your bank agrees to charge back, your order will be closed and you’ll receive a full refund.
If your bank doesn't charge back, your order will be unfrozen and you will be able to continue processing the order accordingly